Return and refund policy

We strive to provide high-quality products and excellent customer service. However, we understand that sometimes things don’t work out as planned. This policy outlines our return and refund guidelines.

 Return Eligibility

1. Unworn and Unaltered: Items must be unworn, unaltered, and in their original condition, including original packaging.
2. Timeframe: Returns must be initiated within [14] days of the delivery date.
3. Proof of Purchase: A valid proof of purchase (order confirmation or receipt) is required.

Return Process

1. Contact Us: Contact our customer support team to initiate a return.
2. Shipping: You will be responsible for the return shipping costs. We recommend using a trackable shipping method.
3. Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets the return eligibility criteria.

Refund Process

1. Approved Returns: Once your return is approved, we will process your refund to your original payment method.
2. Processing Time: Please allow [7] business days for the refund to be processed.

Exceptions

• Final Sale Items: Items marked as “Final Sale” or “Non-Returnable” cannot be returned or refunded.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on availability